Mentor-Mentee Dispute management System
Streamlined and automated workflow to assist support team track and manage disputes between mentors and mentees on Codementor.
Challenge
Support team was manually initiating, tracking, and sending reminders when dispute happens. This process prevented the support team to focus on helping users and resolving disputes.
Outcome
Collaborated with support team to map out the process to identify processes to automate and to adjust. New automated workflow reduced support team's time spent by 90% and is only notified when a decision is needed to be made.
ZapierGoogle SheetFront